01

Address safety and medical needs

Move out of danger when possible, contact emergency services when appropriate, and seek care based on medical need. Keep discharge instructions and provider details.

02

Document the scene carefully

Record vehicle positions, damage, road features, signs, signals, weather, and camera locations without interfering with responders or risking safety.

03

Collect anchor information

Keep exchange and police information, witness contacts, vehicle details, claim numbers, and communications together. Do not edit the only copies of photos or video.

04

Flag commercial vehicles

A truck or work vehicle can introduce employer, carrier, maintenance, loading, and electronic records. Ask counsel what may require prompt preservation.

05

Prepare insurance questions

Identify the caller, company, insured, claim number, requested information, and deadline. Get advice before signing a release you do not understand.