Save the trip record
Capture the receipt, route, driver and vehicle screen, time, pickup and destination details, and support communications.
Gather crash evidence
Keep police information, vehicle photographs, witness contacts, medical records, and each insurer communication.
Identify every contact
Record whether a message came from the driver’s insurer, a platform-related insurer, another driver, or another company.
Avoid coverage assumptions
Policy application can depend on verified facts and law. Ask a qualified lawyer to review the trip status and actual policy documents.
Ask about digital preservation
Discuss whether app, location, device, or platform records may require a timely preservation request.